In The Beginning
Our business was founded in 2009 by Bob Burrows in Washougal, Washington. Bob built the business with emphasis on three (3) key values of customer service, quality workmanship and responsiveness. These principles formed the “rock” solid foundation for which the business could grow. And grow it did…through satisfied customers, and largely word of mouth the start up became a bona fide e-commerce business nearly overnight. These instilled values also became the genesis to the company logo, as visually depicted in the three (3) mountain peaks with the words “Engraved-Rock.Com” boldly carved into the side. This logo serves as a constant reminder of principles we emphasize in our daily operations. By 2014 the business had become more than a sole proprietor could handle. Coincidentally, this was the point in time when Jeff & Linda Greene (husband & wife) were seeking a new business opportunity, and purchased the business in order to continue the amazing success story.
Linda & Jeff
We have been a good team for 30 years now. We truly feel fortunate to own this business as each day is never viewed as just another day of work. Every project is unique, and we enjoy the process of making personalized and treasured keepsakes for our customers. You (the customer) are as involved in the design as you choose to be. Linda is eager to assist you with the creative side of things and personalizing your project. An excellent listener and graphic artist, she will help you to design a product that will be enjoyed for a lifetime and perhaps beyond. When the artwork, graphics and verbiage are ready it is time for Jeff to take over and find just the right rock that accentuates the project. Then the magic happens and all the preliminary work is engraved into the rock or stone. It is very gratifying to see the pleasure our products bring to customers, and we hope to be able to work with you soon on your own customized project.
Location, Location, Location
We are located in the beautiful Pacific Northwest. Washington State to be more exact and the location for this business couldn’t be better as we have some of the most beautiful rock in the world all within a 200 mile radius of our doorstep. We personally go out to the rock quarries to select rock and stone, making certain they meet quality standards before bringing them to the workshop for processing. Presently, most of our river rock comes from Montana (Rainbow River Rock) and granite stone is sourced primarily from Washington and Idaho. The Pacific Northwest also offers some of the most striking flagstone with a variety of colors just in case we don’t have what you’re looking for in river rock or granite for a custom project. We love the outdoors and the opportunity the business gives us to enjoy a day trip now and then to our rock and stone suppliers. Flat rate shipping from the USPS allows us to ship economically anywhere within the United States and helps keep your total cost low.
Whatever It Takes
The beauty of owning your own business is you don’t have to post hours…but make no mistake we work when we need to. You are ultimately the boss, and we will do everything we can within reason to meet your deadline. It is not unusual for a customer to call a week before a special event needing a unique gift and normally we can make that happen (including shipping time). Our lead time is best in the industry and we work hard to preserve that advantage. While we are a bit obsessive about our work in a healthy way, we will never sacrifice a deadline for quality. The bottom line is we will do whatever it takes to get out a quality product in a timely manner.
The Ordering Process
Most people prefer to go to the web site and place their order online. We have tried to make it as user-friendly as possible for that purpose. However, others would rather call and/or offer a little more creative input. We are always happy to do that, too. If by chance you miss us, please just leave a message and we will return your call promptly. We would also appreciate any input into how to enhance the web site and online order process should you have any suggestions. Please view our web site for many examples of what we can do for you. Don’t see what you are looking for? Simply contact us by phone (509) 715 0630 or email at firstname.lastname@example.org and we will figure it out together. Whether you’re looking for an engraved stone, garden stone, pet memorial or stone engraving of your own personal rock we are here to help.